大和屋日式旅館 (Ryokan Yamatoya)

入住登記時，櫃檯人員無法說英語，藉助翻譯軟體但只表達了用餐時間及浴池使用時間，未提及退房時間，亦無書面指示！隔日因要外出遊玩，7點50分問櫃檯人員退房時間，該員以不標準英文表示12點，我們有4人聽到的都是這答案！大約10點40分我們回來了，另一位服務人員一直喊著說：「Check out OVER！」，等我們進到接待廳，赫然發現我們的行李已被清出房間，行李箱未釦上，物品被凌亂的塞入行李箱中！也許語言溝通不良是主因，但飯店人員的處理方式非常非常粗暴無禮，逕自將房客物品清出，令人非常氣憤！非常糟糕的人員訓練及管理！

我們其中有位素食人員，飯店細心準備素食料理，讓我們能開心體會日本傳統料理並加以說明，很貼心。 浴堂也很舒服

酒店溫泉設施太細和開放時間太少，晚餐和早餐豐富。

Friendly staff and clean lodging. We booked half board which was worthwhile as the food quality was great and especially when restaurants close early within the area, saved us looking for dinner. However, there are a few time slots we need to abide to, which is fine as attractions usually are closed by late afternoon anyway. There is onsen in this accommodation, but it's not big. Enclosed onsen with no external views, and the water has some medical component added thus making the water reddish which may deter guests not accustomed to the color. The Ryokan location is convenient for walking to a few attractions (for those who enjoy walking about 15-30mins to either attraction), which include Takachiho Kagura performance (pre-booking required), Takachiho Gorge, Takachiho Amaterasu Railway - scenic train ride. Do note the train rides cannot be pre-booked, and end by 3PM in the afternoon. And Takachiho Gorge Boat Rental should be pre-booked, with time slot bookings open 7 days before.

즐거운 여행이었습니다. 숙소도 편안했고 식사와 온천도 만족스러웠습니다. 다음기회에도 또 방문하겟으며 친구들에게도 추천하겠습니다.

一人旅で利用しましたが、チェックインからチェックアウトまでの対応がきめ細やかで感心しました。食事も夕食、朝食と地元のものを使う工夫がなされていて感心しました。価格とサービスのバランスが大変良い施設だと思います。

숙소와 료칸 그리고 저녁 아침 식사는 정말 최고였습니다. 만족합니다. 또 방문예정입니다. 그리고 친절한 응대에 감사했습니다.